I have interacted with many different Databases over the years and even helped develop/improve a few below are the ones the company’s I have worked for I interfaced with on a daily basis and my experiences working with them.
Discount Retail Store Services
Sage ACT is not Sales Force. Years ago I was handed a few pages of a quick start guide for this program and was told by the creative director at the time to become an expert in the program. He gave me a weekend. The IT manager had no material or manual for the program and our company was no longer paying for phone support for the program.
The company was having issues with duplicate client information importing, cross-sales rep confusion, and many more issues caused by a fundamental misunderstanding about how the program worked and its available functions. I can honestly say I am not ACTs strongest supporter but I have a high understanding about its functions and how it interacts with SQL, as well as how usage could be improved.
After the weekend, not only did I have a pretty solid understanding on how to fix the problems, I encountered another program they had been misusing called e-Grabber. Once I understood how the two programs interacted with each other, and used Outlook to obtain client leads, I was able to accomplish a lot of things, including reducing the amount of import errors, decreasing occurrences of duplicate records. Furthermore, I designed a user interface that included a picture-oriented training guide for basic users on how the process should be, done step by step.
Polishing it up took some time, but eventually I was even given leeway to design the layout for one of their concept ACT databases, allowing for a cleaner, more functional interface with a touch of color to add visual cues for users (for sales reps before their morning coffee).
The company has had three IT managers fail, or refuse, to learn even ACT’s simple Visual Basic-style interface design tools. With me as the only staff member who fully understands the program, the company has finally started to develop its own integrated system of management, programmed by my talented co-workers. The program is known to our company as EZ Trak and is looking to take over all of the ACT functions for the company soon. This is a very exciting time since ACT and I have a love/hate relationship.
Las Vegas Heals
Infusionsoft was a uniquely incredible challenge; this CRM Database is an amazing all in one that I enjoyed delving into. It interfaced with the websites, it was incredible for automated sales pipelines, incredible easy to set up the shopping cart and member management systems while seamlessly integrating for Events. I got lost in its uses and developed a few alone the way that making it one of the best Database systems I have ever worked with and highly recommend.
The Tom Love Group
Top Producer: Going from favorite to least on this list, I began interfacing with this database on my second day with this company, and have grown to dislike it with more voracity than an mega hard dungeon boss with over whelming spawning adds. (Sorry only analogy that fits.) Thankfully after some solid research the company is moving to Follow Up Boss. As much as Top Producer does to house client and real-estate transaction it does not have a friendly API, is not user friendly and connects to almost no helpful non-native systems. Leaving it limited and bulky for no reason.